Merchant Legal Entity Name: Pelnora.in
Owned and Operated by: Gulpreet Pal Singh
Registered Address: Marauli Kalan, Morinda, Punjab, PIN: 140101
Operational Address: Marauli Kalan, GULPREET PAL SINGH, Punjab, PIN: 140101
Last updated on 08-10-2025
Pelnora.in (“we,” “us,” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website Pelnora.in, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site” or “Services”).
By accessing or using the Site, you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree, please do not access the Site.
1. Information We Collect
We may collect personal information about you in a variety of ways. The information we may collect on the Site includes:
A. Personal Data
This is personally identifiable information, such as your:
Name, Shipping and Billing Addresses (essential for domestic and international order fulfillment)
Email Address
Telephone Number
Optional Body Measurements (collected only for custom-tailored apparel orders, such as suits, when voluntarily provided by the customer)
B. Derivative Data (Usage Data)
Information our servers automatically collect when you access the Site, such as your:
IP Address, Browser Type, and Operating System
Access Times and Pages Viewed
Device Identifiers and Location Data (used for logistics/shipping and fraud prevention)
C. Financial Data
Information related to your payment method (e.g., valid payment card number, card brand, expiration date) that is used when you purchase items like jewelry, suits, or footwear. We utilize third-party payment processing services and do not store or collect your full payment card details—this information is provided directly to our highly secure payment processor.
2. How We Use Your Information
Having accurate information about you allows us to provide you with a smooth, efficient, and customized experience. We use the information collected about you for the following purposes:
To Process and Fulfill your orders and transactions, including the shipment of jewelry, apparel, and footwear, and the processing of international duties/customs documentation where required.
To Communicate with you about your order status, delivery, and service updates.
To Manage your account and facilitate your use of the Site.
To Tailor products for custom orders (using optional body measurements, if provided).
To Improve our Site, products, and services based on usage and feedback.
To Personalize your experience on the Site (e.g., showing relevant apparel and jewelry items).
To Send you marketing, promotional emails, and newsletters (if you opt-in).
To Prevent fraudulent transactions, monitor against theft, and protect against criminal activity, as outlined in our Terms and Conditions.
3. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
With Third-Party Service Providers: We share your necessary data (name, address, phone number) with shipping and logistics companies for delivery, and with payment processors for secure transaction handling.
International Shipments: For international orders, we may share necessary data with customs brokers or border agencies to comply with import/export regulations and facilitate DDU (Delivery Duty Unpaid) processing.
By Law or to Protect Rights: We may disclose your information to comply with any legal process, enforce our Terms and Conditions, or protect the rights, property, and safety of Pelnora.in, our customers, or others.
Business Transfers: If we sell all or part of our assets or are involved in a merger or acquisition, your information may be transferred to the new owner.
We do not sell, rent, or lease your personal information to third parties for their marketing purposes.
4. Security, Cookies, and Children
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Cookies and Tracking Technologies
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. You are always free to decline our cookies if your browser permits, though doing so may interfere with your use of some features of the Site.
Policy for Children
We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the information below.
Security and Communication
You acknowledge and agree that we will never call or text you requesting any OTP (One-Time Password), payment details, or sensitive personal information. All secure payments for orders placed directly on our site, Pelnora.in, will be processed exclusively through our secure, third-party payment gateways. Any order received and confirmed via platforms such as WhatsApp or other social media channels will be strictly shipped as Cash on Delivery (COD), and we will not solicit pre-payment for such orders outside of the website.
5. Contact Us
If you have questions or comments about this Privacy Policy, please contact us using the contact information provided on the Pelnora.in website.
For comprehensive details on shopping with us, please also review our Terms and Conditions, Cancellation & Refund Policy, and Shipping Policy.